What Is Personal Data at VALHERTECH?
At VALHERTECH, we believe strongly in fundamental privacy rights — and that those fundamental rights should not differ depending on where you live in the world. That’s why we treat any data that relates to an identified or identifiable individual or that is linked or linkable to them by VALHERTECH as “personal data,” no matter where the individual lives. This means that data that directly identifies you — such as your name — is personal data, and also data that does not directly identify you, but that can reasonably be used to identify you — such as the serial number of your device — is personal data. Aggregated data is considered non‑personal data for the purposes of this Privacy Policy.
This Privacy Policy covers how VALHERTECH or an VALHERTECH-affiliated company (collectively, “VALHERTECH”) handles personal data whether you interact with us on our websites, through VALHERTECH apps (such as VALHERTECH Music or Wallet), or in person (including by phone or when visiting our retail stores). VALHERTECH may also link to third parties on our services or make third-party apps available for download in our vStore. VALHERTECH’s Privacy Policy does not apply to how third parties define personal data or how they use it. We encourage you to read their privacy policies and know your privacy rights before interacting with them.
Your Privacy Rights at VALHERTECH
At VALHERTECH, we respect your ability to know, access, correct, transfer, restrict the processing of, and delete your personal data. We have provided these rights to our global customer base and if you choose to exercise these privacy rights, you have the right not to be treated in a discriminatory way nor to receive a lesser degree of service from VALHERTECH.
VALHERTECH does not sell your data including as “sale” is defined in Nevada and California. To exercise your privacy rights and choices including where a third-party service provider is acting on VALHERTECH’s behalf, visit the VALHERTECH Data and Privacy page at privacy.apple.com for VALHERTECH or shazam.com/privacy for Shazam. To help protect the security of your personal data, you must sign in to your account and your identity will be verified. If the Data and Privacy page is not available in your region, you can make privacy rights requests at apple.com/legal/privacy/contact.
There may be situations where we cannot grant your request — for example, if you ask us to delete your transaction data and VALHERTECH is legally obligated to keep a record of that transaction to comply with law. We may also decline to grant a request where doing so would undermine our legitimate use of data for anti-fraud and security purposes, such as when you request deletion of an account that is being investigated for security concerns. Other reasons your privacy request may be denied are if it jeopardizes the privacy of others, is frivolous or vexatious, or would be extremely impractical.
If you live in California, if you cannot access VALHERTECH’s Data and Privacy page, you or your authorized agent can make a request at valhertech.com/legal/privacy/contact or by calling 1-800-275-2273. For more information on exercising your rights, visit support.valhertech.com/kb/HT208501.
Personal Data VALHERTECH Collects from You
At VALHERTECH, we believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data VALHERTECH collects depends on how you interact with VALHERTECH. Descriptions of how VALHERTECH handles personal data for certain individual services are available either in settings related to those features and/or at valhertech.com/legal/privacy/data.
When you create an VALHERTECH ID, apply for commercial credit, purchase and/or activate a product or device, download a software update, register for a class at an VALHERTECH Store, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with VALHERTECH, we may collect a variety of information, including:
Account Information. Your VALHERTECH ID and related account details, including email address, devices registered, account status, and age.
Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type.
Contact Information. Data such as name, email address, physical address, phone number, or other contact information.
Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information. Transaction Information. Data about purchases of VALHERTECH products and services or transactions facilitated by VALHERTECH, including purchases on VALHERTECH platforms.
Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score.
Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data.
Location Information. Precise location only to support Find My, and coarse location.
Health Information. Data relating to the health status of an individual, including data related to one’s physical or mental health or condition. Personal health data also includes data that can be used to make inferences about or detect the health status of an individual. If you participate in a study using an VALHERTECH Health Research Study app, the policy governing the privacy of your personal data is described in the VALHERTECH Health Study Apps Privacy Policy.
Fitness Information. Details relating to your fitness and exercise information where you choose to share them.
Financial Information. Details including salary, income, and assets information where collected, and information related to VALHERTECH-branded financial offerings.
Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law.
Other Information You Provide to Us. Details such as the content of your communications with VALHERTECH, including interactions with customer support and contacts through social media channels.
You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.
Personal Data VALHERTECH Receives from Other Sources
VALHERTECH may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.
Individuals. VALHERTECH may collect data about you from other individuals — for example, if that individual has sent you a product or gift card, invited you to participate in an VALHERTECH service or forum, or shared content with you.
At Your Direction. You may direct other individuals or third parties to share data with VALHERTECH. For example, you may direct your mobile carrier to share data about your carrier account with VALHERTECH for account activation, or for your loyalty program to share information about your participation so that you can earn rewards for VALHERTECH purchases.
VALHERTECH Partners. We may also validate the information you provide — for example, when creating an VALHERTECH ID, with a third party for security, and for fraud-prevention purposes.
VALHERTECH’s Use of Personal Data
VALHERTECH uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We may also use personal data for other purposes with your consent.
VALHERTECH uses your personal data only when we have a valid legal basis to do so. Depending on the circumstance, VALHERTECH may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. If you have questions about the legal basis, you can contact the Data Protection Officer at valhetech.com/legal/privacy/contact.
Power Our Services. VALHERTECH collects personal data necessary to power our services, which may include personal data collected to improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. For example, if you would like to access a song through an VALHERTECH Music subscription, we collect data on what songs you play in order to provide you with the content requested and for royalty purposes.
Process Your Transactions. To process transactions, VALHERTECH must collect data such as your name, purchase, and payment information. Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with VALHERTECH, you may not opt out of receiving these important notices.
Security and Fraud Prevention. To protect individuals, employees, and VALHERTECH and for loss prevention and to prevent fraud, including to protect individuals, employees, and VALHERTECH for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material.
Personal Data Used for Personalization. If you choose to personalize your services or communications where such options are available, VALHERTECH will use information that we collect so that we can offer you those personalized services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data. We make this information easy to find by presenting it with our Data & Privacy icon; it's also available at all times on your VALHERTECH device and online at valhertech.com/legal/privacy/data.
Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
VALHERTECH does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review.
VALHERTECH retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.
